Preventive Measures Covid-19

16 March 2020 Solution ford covid 19 blog EN 1

Preventive Measures Covid-19

To our valued customers, employees and friends,

The Solution Group is committed to protecting the health and wellbeing of our employees, customers and communities today and everyday. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely and have taken several preventative steps toward ensuring safe and clean facilities.

Our employees are receiving continuous communications regarding preventative measures detailing how to protect against transmission of the virus (including washing hands regularly, implementing hand sanitizer stations, frequent cleaning of high-touch areas, to name a few). Employees who are not feeling well have been asked to stay home.

We have placed restrictions a 14-day quarantine on all staff returning from travel outside of Canada.

For our customers we will continue to exercise enhanced cleaning protocols in all our dealerships and collision centres including continuous cleaning of high-touch surfaces in all areas of our dealerships, vehicles in showrooms, service customer vehicles, vehicles being test-driven, and vehicles being delivered.

If at anytime, you feel unsafe or are unable to visit the dealership, we will come to you, just ask. Please contact the dealership directly.

If you are not feeling well, we ask that you consider communicating with us using other means phone, email, chat, etc… We will ensure that we have open channels of communication with our customers throughout this situation, including offering concierge services. These measures will allow us to ensure a safe and healthy environment for everyone.

As an additional precaution we’ve asked our team members to refrain from shaking hands; please accept our salutations as a sign of respect and consideration for your health and safety.

We will continue monitoring the coronavirus (COVID-19) updates, and will respond based on the advice of governments, public health authorities, and medical professionals.

The Solution Group is committed to offer personalized service for an exceptional experience.

During this turbulent period, we are open and have implemented the maximum measures to protect our employees and you our customers!

We care about you…

You feel vulnerable, or you are an elderly person? Leave it to us to pick up your vehicle, we will offer valet service at no cost.

Sincerely,
Claude Jeannard
President